Travel Creationz respects your privacy and takes reasonable steps to protect personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 (POPIA).
Company Information
Travel Creationz is operated by Travel Creationz (Pty) Ltd, a company registered in the Republic of South Africa.
Information We May Collect
Personal information collected by Travel Creationz may include:
- Name and surname.
- Email address and telephone number.
- Residential or billing address.
- Identity or passport information.
- Nationality and date of birth.
- Travel dates, destinations and preferences.
- Traveller and booking information.
- Information required by airlines, hotels, tour operators, transfer companies or other travel suppliers.
- Payment and transaction information, excluding full card details.
- Website usage, enquiry and communication records.
How We Collect Information
Information may be collected when you:
- Submit an enquiry or request a quotation.
- Make or pay for a booking.
- Subscribe to a newsletter.
- Contact us by email, telephone, WhatsApp, a website form or social media.
- Provide traveller information required to complete a booking.
- Use or browse our websites.
How We Use Personal Information
Personal information may be used for:
- Preparing quotations and travel proposals.
- Processing and managing bookings.
- Communicating with travellers and clients.
- Issuing invoices, vouchers, confirmations and travel documents.
- Sharing required booking information with relevant travel suppliers.
- Processing payments and maintaining transaction records.
- Sending booking reminders, service notices and important travel updates.
- Sending newsletters, promotions, travel offers and marketing communications where the user has subscribed or consented.
- Improving our websites, products and customer service.
- Meeting legal, regulatory, accounting and security obligations.
Newsletters and Marketing
When you subscribe to a newsletter, request marketing communication or provide consent to receive travel offers, your contact details may be used to send newsletters, promotions, special offers, destination information and other travel-related marketing.
These websites form part of the Travel Creationz group of travel brands and may use a shared subscriber database for relevant travel communication.
Marketing messages may be sent by email, SMS, telephone or WhatsApp where consent has been provided or where communication is otherwise permitted by law.
You may unsubscribe at any time by using the unsubscribe link included in a marketing email or by contacting Travel Creationz.
Unsubscribing from marketing communication will not prevent us from sending necessary booking, payment, account, security or service-related messages.
Sharing Personal Information
Personal information will only be shared where reasonably necessary to provide services, complete a booking or meet legal obligations.
Information may be shared with:
- Airlines and other transport providers.
- Hotels and accommodation suppliers.
- Tour operators and activity providers.
- Transfer and ground-handling companies.
- Travel insurers where requested.
- Payment processors and banking providers.
- Email and marketing service providers.
- Website hosting, technical and security service providers.
- Government departments, immigration authorities or law-enforcement bodies where required by law.
Third parties receive only the information reasonably required for the relevant purpose and may process it according to their own privacy policies and legal obligations.
International Transfer of Information
Travel bookings often require personal information to be transferred to suppliers outside South Africa.
By requesting or confirming international travel services, you acknowledge that relevant traveller information may be sent to airlines, hotels, tour operators, transfer providers, reservation systems and authorities in other countries where necessary to complete the booking.
Payment and Card Information
Travel Creationz does not collect, store or retain full credit or debit card details on its website servers or database.
Card payments may be processed securely by an independent payment provider. Card information is encrypted and processed directly by the payment gateway and is not accessible to Travel Creationz.
Travel Creationz may retain limited transaction information such as the payment date, amount, status and transaction reference for booking, accounting and support purposes.
Cookies and Website Information
Our websites may use cookies and similar technologies to support functionality, improve security, remember preferences and understand how visitors use the website.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the operation of parts of the website.
Information Security
Travel Creationz takes reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
While reasonable security measures are used, no internet transmission, email service or electronic storage method can be guaranteed to be completely secure.
Retention of Information
Personal information will be retained only for as long as reasonably necessary to provide services, manage bookings, maintain financial and legal records, resolve disputes and meet regulatory obligations.
Information may be deleted, anonymised or securely archived once it is no longer required, subject to legal and operational requirements.
Your Rights
Subject to applicable law, you may request:
- Confirmation that we hold personal information about you.
- Access to your personal information.
- Correction of inaccurate or incomplete information.
- Deletion of information where legally permitted.
- Withdrawal of marketing consent.
- Objection to certain processing of your personal information.
We may request proof of identity before processing a privacy-related request.
Children and Minors
Information relating to children may be collected where required to arrange travel services for a family or minor traveller.
A parent, guardian or authorised adult must provide the information and confirm that they are authorised to do so.
Third-Party Websites
Our websites may contain links to suppliers, payment providers, social-media platforms or other third-party websites.
Travel Creationz is not responsible for the privacy practices, security or content of third-party websites. Users should review the privacy policies of those websites before submitting personal information.
Changes to This Privacy Policy
Travel Creationz reserves the right to amend or update this Privacy Policy at any time without prior notice.
The latest version published on this website will apply from its publication date.
Contact Us
To request access to your information, correct your details, withdraw marketing consent or ask a privacy-related question, contact:
